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Customer Survey

Please spend of few minutes of your time completing our online customer survey. Your feedback is much appreciated and will help us to improve our service.

Name
Company
Telephone
Email
Country

Service	Excellent	Very Good	Good	Poor
Please rate our overall service to you
PreSales Service: Price quotes, documentation, product knowledge
Did our customer service staff process and understand your requirements?
How is our communication with you if problems occur with your order?

Order Processing	100%	99% - 75%	74% - 50%	< 50%
Do you receive order confirmations?

Delivery	100%	99% - 75%	74% - 50%	< 50%
Do you receive the correct product(s)?
Do your deliveries arrive in full?
Are deliveries on-time?
Are deliveries accompanied by the correct documentation?

How many times per month do you order from us (approx)?

How could we improve our service to you?

Any other comments?

Please complete all fields marked with an asterisk *

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